Shipping policy
Shipping Policy
Last updated: 16 July 2026
This Shipping Policy explains how orders placed with The Street Label are processed, dispatched and delivered.
1. Business Information
The Street Label
58 Langton Park
SN4 0QW
United Kingdom
Email: support@thestreetlabel.com
Website: https://thestreetlabel.co.uk
2. Order Processing and Dispatch
Orders placed before 2:00pm UK time are normally dispatched on the same working day.
Orders placed after 2:00pm, at weekends or on UK public holidays will normally be dispatched on the next working day.
A working day is Monday to Friday, excluding UK bank and public holidays.
Same-day dispatch is our normal service target and is not a guaranteed delivery commitment. Dispatch may occasionally take longer during:
- Sales and promotional events
- Seasonal and holiday periods
- Periods of unusually high order volume
- Payment or identity-verification checks
- Courier disruption
- Events outside our reasonable control
If there is a significant delay in dispatching your order, we will try to contact you using the details provided at checkout.
3. Delivery Options and Charges
Available delivery services and their prices will be displayed during checkout.
Delivery charges depend on factors including:
- Your delivery destination
- The delivery service selected
- The size and weight of the parcel
- The value of the order
- Any promotional shipping offer in effect
You will be shown the applicable delivery charge before confirming and paying for your order.
4. UK Delivery
We deliver to eligible addresses throughout the United Kingdom using tracked delivery services.
Delivery estimates shown at checkout begin from the date of dispatch, not necessarily the date on which the order was placed.
Any delivery date or timeframe provided is an estimate unless we expressly confirm that it is guaranteed.
Orders will normally be delivered without undue delay and, unless a different timeframe has been agreed with you, no later than 30 days after the order contract is formed.
5. International Shipping
We offer international shipping to selected countries and territories at an additional cost.
Available destinations, delivery services and charges will be displayed at checkout where international shipping is available.
International delivery times are estimates only and may be affected by:
- Customs processing
- Import inspections
- Local delivery networks
- Public holidays in the destination country
- Adverse weather
- Transport disruption
- Local laws or restrictions
We cannot guarantee a specific international delivery date unless this is expressly stated when you place your order.
6. Customs Duties, Import Taxes and Fees
International orders may be subject to customs duties, import VAT, taxes, brokerage charges or handling fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and must be paid by the customer.
The Street Label does not control these charges and cannot confirm their amount in advance.
Customers are responsible for checking the import requirements and charges applicable in their country before placing an order.
If customs charges are not paid and the parcel is refused, abandoned or returned to us, any refund may be reduced by lawful and reasonable costs that we incur, including return shipping, customs or carrier charges.
7. Tracking Information
Where tracking is available, tracking details will normally be sent to the email address or telephone number supplied at checkout after the order has been dispatched.
Tracking information may take some time to update after the shipping label has been created or the parcel has been collected.
Customers are responsible for monitoring tracking information and any delivery notifications issued by the courier.
8. Correct Delivery Information
You are responsible for providing a complete and accurate delivery address, including the correct:
- Recipient name
- House number or building name
- Street address
- Flat, unit or apartment number
- Town or city
- Postcode
- Country
- Telephone number and email address
Please review your delivery information carefully before placing your order.
If you discover an error, contact us immediately at:
We will try to amend the address where possible, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.
We are not responsible for avoidable loss, delay or additional costs caused by incorrect or incomplete delivery information supplied by the customer where we were unable to correct it before dispatch.
9. Changing or Cancelling an Order
You may request to change or cancel an order before it has been dispatched.
Cancellation requests should be sent immediately to:
Please include your full name and order number.
We cannot guarantee that a cancellation or amendment will be possible, particularly where the order has already been packed, processed or handed to the courier.
Once an order has been dispatched, it must be handled in accordance with our Returns & Refund Policy .
10. Delivery Instructions and Safe Places
Where the courier permits it, you may be able to nominate:
- A safe place
- A neighbour
- A collection point
- An alternative delivery date
Instructions given directly to the courier may be subject to that courier's own terms and operational procedures.
Please choose safe-place and neighbour instructions carefully. A location should be secure, sheltered and not clearly visible from a public road.
If you personally authorise delivery to a safe place, neighbour or other nominated recipient, that authorisation may be considered when assessing whether delivery was properly completed.
11. Parcels Shown as Delivered but Reported Missing
If tracking shows that your parcel has been delivered but you cannot locate it, please first:
- Check all entrances and areas around the property
- Check porches, sheds, garages and nominated safe places
- Ask members of your household
- Check with neighbours
- Check with reception staff, concierge services or building management
- Review any delivery photograph or courier notification
You must contact us promptly, and preferably within 7 days of the recorded delivery date, so that we can raise an investigation with the courier.
Please contact: support@thestreetlabel.com
A report that a parcel is missing will not automatically result in a refund or replacement where the courier records the parcel as delivered.
We may ask you to:
- Confirm the full delivery address
- Confirm whether a safe place or neighbour was nominated
- Confirm whether anyone at the address accepted the parcel
- Complete and sign a non-receipt declaration
- Provide any information reasonably requested by the courier
We may review evidence including:
- Courier tracking records
- Delivery photographs
- GPS or location data
- Signatures
- Delivery-driver statements
- Safe-place or neighbour instructions
- Information provided by the customer
Where the available evidence reasonably confirms that the parcel was correctly delivered to the address, an authorised recipient or a nominated safe place, we may decline a refund or replacement, subject always to your statutory rights.
Where the investigation confirms that the parcel was lost, misdelivered or not properly delivered, we will provide an appropriate remedy in accordance with applicable law.
12. Delayed Parcels
If your order has not arrived within the estimated delivery timeframe, please review the tracking information before contacting us.
Delivery estimates are not guarantees unless specifically described as a guaranteed service.
If tracking has not updated for an unusual period or the parcel appears to be delayed, contact:
We may need to allow the courier's investigation period to pass before the parcel can formally be treated as lost.
This does not affect any legal rights you may have where delivery is not completed within an agreed or legally required period.
13. Lost or Misdelivered Parcels
If a courier investigation confirms that your parcel has been lost or misdelivered, we will offer an appropriate remedy, which may include:
- A replacement, subject to stock availability
- A refund to the original payment method
- Another remedy agreed with you
We may be unable to provide a replacement where the product is unique, limited in quantity or no longer available.
14. Damaged Parcels
If your parcel or product arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Your full name
- Your order number
- A description of the damage
- Photographs of the outer packaging
- Photographs of the shipping label
- Photographs of the damaged product
Please keep the product and all packaging until we confirm whether they are needed for the courier investigation.
Your legal rights concerning damaged or faulty goods are explained in our Returns & Refund Policy .
15. Refused, Unclaimed and Undeliverable Parcels
A parcel may be returned to us where:
- The recipient refuses delivery
- The parcel is not collected
- Delivery is attempted unsuccessfully
- The address is incomplete or incorrect
- Customs fees are not paid
- The courier cannot safely complete delivery
If the parcel is returned to us, we will contact you after it has been received and inspected.
Where permitted by law, any refund may be reduced by reasonable costs arising from the failed delivery, return shipping, customs fees or carrier charges.
If you request that the parcel is sent again, an additional delivery charge may apply.
16. Original Shipping Costs and Returns
Original delivery costs are not normally refunded for:
- Partial returns
- Exchanges
- Returns made outside statutory cancellation rights
- Unwanted items where only part of an order is returned
- Any enhanced or express delivery amount above standard delivery
However, where a UK customer validly cancels an eligible online order in full under statutory cancellation rights, we will refund the cost of our least expensive standard delivery option as required by law.
If you selected an enhanced, express or premium delivery service, the additional amount above our standard delivery cost will not normally be refunded.
Where an item is faulty, damaged, misdescribed or incorrectly supplied, delivery costs will be handled in accordance with your statutory rights and our Returns & Refund Policy .
17. Return Shipping
Customers are responsible for return postage costs for unwanted or unsuitable items, unless the goods are faulty, damaged, misdescribed or incorrectly supplied.
We recommend using a tracked and appropriately insured return service.
Details of our return process are available in our Returns & Refund Policy .
18. Exchanges
Exchanges may be requested within 14 days of receiving an order, subject to eligibility and stock availability.
Customers are responsible for the cost of returning an item for exchange unless it is faulty, damaged, misdescribed or incorrectly supplied.
Additional delivery charges may apply when sending an exchange item.
Full exchange conditions are set out in our Returns & Refund Policy .
19. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, including:
- Severe weather
- Natural disasters
- Transport or courier disruption
- Industrial action
- Customs delays
- War, terrorism or civil unrest
- Pandemics or public-health restrictions
- Government action
- Failure of telecommunications or IT networks
We will take reasonable steps to reduce the effect of such circumstances and complete our obligations as soon as reasonably possible.
20. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, couriers, business practices or legal obligations.
The latest version will be published on this page with an updated revision date.
21. Your Statutory Rights
Nothing in this Shipping Policy excludes, restricts or replaces any rights that you have under applicable United Kingdom consumer law.
22. Contact Us
For shipping and delivery enquiries, contact:
The Street Label
Kamil Slezak, trading as The Street Label
58 Langton Park
SN4 0QW
United Kingdom
Email: support@thestreetlabel.com
Website: https://thestreetlabel.co.uk